Frequently Asked Questions
Everything you need to know about ordering and enjoying Tanners Wines.
What are your delivery options and timeframes?
We offer standard delivery within 3-5 working days across the UK mainland. For those in a hurry, we provide a next-day delivery service for orders placed before 12:00 PM. Local deliveries near our Shropshire cellars may be handled by our own Tanners fleet.
Do you have a minimum order requirement?
There is no minimum order value at Tanners; you are welcome to purchase a single bottle. However, we offer free standard delivery on orders over a certain threshold, typically £150, to the UK mainland.
How do you ensure the wine is not damaged during transit?
We use specially designed, reinforced eco-friendly packaging to ensure your bottles reach you in perfect condition. In the unlikely event of a breakage, please contact our customer service team immediately for a replacement or refund.
What is your policy on 'corked' or faulty wine?
We pride ourselves on the quality of our selection. If you believe a wine is faulty or corked, please retain the bottle and its contents and contact us within 30 days. We will gladly arrange a credit or a replacement bottle.
Can I include a gift message with my order?
Yes, you can add a personalized gift message at the checkout stage. We also offer a range of wooden presentation boxes and gift packaging to make your delivery extra special.
How should I store my wine once it arrives?
For short-term storage, keep your bottles in a cool, dark place with a consistent temperature. For fine wines intended for aging, we recommend a cellar or a dedicated wine fridge with controlled humidity levels.